Terms of service for ‘Genetic and Nutrition consultations with a certified Genetic Counsellor or Nutritionist’

What the service is and what it is not

Our consultation services are a way to better understand the results of the Atlas DNA Test and/or Atlas Microbiome Test.

The consultation service is provided by a certified specialist in real time via an online third-party communication tool called Zoom. In exceptional cases, a corporate landline can be used to reach users who are unable to join the Zoom session for any reason. The consultation will cover an explanation of the test results in order to provide a holistic view of the client’s test results and their possible application. Counsellors will answer client questions related to the test results providing that the question asked isn’t regarding diagnoses or medical advice. The consultation does not cover the client’s current health status and is not intended to provide the client with any medical advice.

In order to perform a consultation, the counsellor will have access to the client’s online profile and PDF report as required. The client’s personal data from the DNA or microbiome test will not be used outside the consultation process.

The counselling service is not a medical consultation, and should be not considered an alternative to consulting your GP. Only conditions and diseases assessed by the Atlas Test will be covered by your counsellor.

The consultation service is not intended for prevention, diagnosis, treatment or medical rehabilitation. The information provided as a result of the consultation service may not be used to establish or confirm a diagnosis, to prescribe treatment, to select a set of preventive measures or medical rehabilitation regimes.


Receipt of payment for the consultation service confirms that you accept these terms and conditions.

By accepting these rules, you agree that the service is not a medical service, nor is it intended for diagnosis. The consultation service is exclusively intended to help better understand the results of the DNA or microbiome test.

The Genetic Consultation service costs £99 / €115

The Nutrition Consultation service costs £40 / €45

Payment for the consultation service is managed by invoice generated using Stripe online payment processing technology.

You can sign up for the consultation service via email [email protected] and the consultation should be used within 6 months of payment.

Cancellation / Refunds

You may cancel at any time, however cancellation will incur a penalty fee if cancellation is received less than 24 hours before the scheduled consultation.

Cancellations made less than 24 hours before the consultation will incur the below penalty fees,

The late cancellation penalty fee for The Genetic Consultation service is £50 / €60.

The late cancellation penalty fee for The Microbiome Consultation service is £10 / €15.

No refunds will be issued in the event of a ‘no show’, by which a client fails to respond to the call (defined as 3 attempts over a period of 15 minutes).

Cancellations can be made via written request to [email protected].

Other terms of the service such as rights to a refund and refusal are regulated by our Terms and Conditions at https://atlasbiomed.co.uk/uk/rules.

Sample Disclaimer

Atlas Biomed provides consultations to the client based on the results of the sample provided by the client.

Because Atlas Biomed does not control whether the biological sample belongs to any specific person, the consultation addresses only the test results.

Atlas DNA Test: The Consultant will explain that the owner of the genetic code studied may be characterised by specific features. Recommendations will only be given when variations in the genetic code have been detected (based on the Atlas Biomed scientific research database).

Atlas Microbiome Test: The Consultant will explain that the owner of the microbiome sample studied may be characterised by specific features. Recommendations will only be given based on these results (based on the Atlas Biomed scientific research database).

Responsibility Disclaimer

Atlas Biomed is not responsible for loss or damage caused by changes to lifestyle, modification of medication regimens, or any other action associated with Atlas Biomed test results without first consulting your GP or another healthcare practitioner.

Privacy Policy

Our privacy policy forms a part of our regular Terms and Conditions, our privacy policy can be read in its entirety here.

For further information regarding the privacy policy held by Zoom; whose platform will be used to conduct your session (s), please click here

Atlas Health Europe Limited, Sohoworks, 72-74 Dean Street, London, W1D 3SQ, United Kingdom.

  • What the service is and what it is not
  • Rules
  • Cancellation / Refunds
  • Sample Disclaimer
  • Responsibility Disclaimer
  • Privacy Policy